COVID-19 Policies

UPDATE: Our practice is open.

Dear Clients,

The health and well-being of your pet is our top priority. As news of the coronavirus (COVID-19) in our community continues to develop, we are monitoring the situation closely.

To support the health and wellbeing of our clients, patients, and staff we have made a few operational changes to decrease the number of people in our lobby and increase social distancing. Wait times may be longer than normal as we disinfect between appointments.

We are sorry if this causes you any inconvenience.

At this time, our clinic remains open and is operating under normal business hours:

Mondays: 9 AM – 5 PM (calls, food & med pick-up only)

Tuesday – Friday: 8 AM – 6 PM

Saturday: 8 AM – 4 PM

Surgery’s and drop off appointments –  Check in between 8:15 – 9:30 AM, please remain in your car and call us at 206-783-4538 when you arrive, tell us your name, pet’s name, and vehicle so we can get you checked in. A Doctor’s Assistant will bring you paperwork, and collect your pet. 

Appointments – The door will remain unlocked at this time. We ask you to remain in your car and call us at 206-783-4538 when you arrive, tell us your name, pet’s name, and vehicle so we can get you checked in. A Doctor’s Assistant will come and collect your pet. 

Food/Medication Pick-Up: when you arrive please call 206-783-4538 from your vehicle, we will process payment over the phone and bring the product out to your car. Call ahead to pay over the phone to expedite your visit.

To keep contact at a minimum, we are not taking cash, checks, or cards in person at this time. Please pay over the phone with your Visa or Mastercard.

Due to an increased demand for appointments, we are emphasizing our Scheduling/Cancellation policy to ensure every pet gets the care they need: 

  • We require 24 hours notice to cancel appointments with a doctor or veterinary assistant. Surgeries and certain drop-off only procedures require 72 hours notice for cancellation.
  • We have a strict 10 minute late policy, as appointments are scheduled for 30 mins. If 10 min. has passed after your appointment time, you must reschedule for another day/time.
  • A cancellation fee of $25 will be charged if the appointment is missed without at least a 24 hour notice. A deposit will be required for your next appointment.

We often have a very long waiting list and we thank you for allowing us to help more patients in need.

We continue to ask the following:

If you are feeling ill or experiencing flu-like symptoms and have an upcoming appointment, please ask a trusted friend, neighbor, or healthy family member to transport your pet. We kindly ask that you call us to reschedule if you do not.

While the CDC and other health authorities have indicated that birds, reptiles, and small mammals are not considered at risk for contracting COVID-19, we are taking extra precautions to ensure the health and safety of humans within our facilities— notably our clients and staff. Keeping our practice “hospital-clean” has always been a priority for us, and we continue to do so. Additionally, for the safety of our team and your family we are monitoring CDC recommendations and will continue to increase our attention to cleaning frequency and methods accordingly. We are happy to provide options for hand cleaning for both clients and team members, and we work closely with our staff to ensure that anyone who is not feeling well understands that we support them staying home. 

For more information and health guidance regarding COVID-19, please visit the CDC or WHO websites. For additional questions, please contact us at or call 206-783-4538

Thank you for your patience and cooperation. We look forward to seeing you and your pet soon.

10501 Aurora Ave N Seattle, WA 98133