Clinic Policy & Privacy Practices » Bird & Exotic Veterinary Clinic

COVID-19 POLICY *

I have not been feeling ill (fever, coughing, sore throat, etc.) or have come into contact with anyone who seems ill, within the last week.

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ALL APPOINTMENTS WILL BE NO-CONTACT. We ask clients to CALL us at 206-783-4538 from the parking lot to inform us of your arrival. If you reach our voicemail, please call again. We are a very busy clinic and thank you for your patience

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We have a strict 10 minute late policy, as appointments are 30 mins. If 10 min. has passed after your appointment time, you must reschedule for another day/time

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Please keep your phone on. Your concerns & pet's history will be taken over the phone by a vet assistant. Keep your pet safely restrained in a carrier and ready to hand off when the vet assistant arrives at your car.

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We ask that you stay in your car for the duration of the ~30 minute appointment. We never leave a pet unattended so a $25 fee will be charged if you are not present when your pet is ready to go.

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If you need to pick up medications/food, please call ahead to pay for the items over the phone. Upon arrival, call let us know you are here and we will bring the items out to you. Please visit our website for your next med refill.

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All payments will processed over the phone and an itemized invoice will be emailed. We are only accepting Mastercard/Visa cards at this time. We do not accept pet insurance, Care Credit, or other third-party forms of payment. *

To help keep our staff, clients and the greater community safe, we are following the AVMA, WSVMA and CDC recommendations of social distancing and increased sanitation. As such, these are the new protocols we have adopted. We are happy to announce our clinic has no confirmed cases of COVID-19, and we thank you for helping us to keep it that way.

GENERAL POLICY *

Service at our clinic is by appointment only. We accept emergencies and hospitalizations on a case-by-case basis. Owners are expected to call and speak with a staff member to arrange details.

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Patients must be up to date on their annual exam in order to receive grooming, medications, boarding services, or medical procedures.

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We require 24 hours notice to cancel appointments with a doctor or veterinary assistant. Surgeries and certain drop-off only procedures require 72 hours notice for cancellation.

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Failure to show for your appointment or late cancellation will require you to make a deposit for your next appointment, which will be non-refundable if you are late, cancel or miss the scheduled appointment time. This deposit amount will increase with successive incidents.

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Appointments scheduled for more than two pets will require a $55 deposit for each extra pet in order to schedule but are refundable only if 24+ hours notice are given for rescheduling or cancellation.

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Medication refills require at least 48 hrs for processing. If you need the medication before this processing period, a $25 rush fee will be charged.

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All drop-off/hospitalized animals will have a pre-arranged drop-off & pick-up times. If you drop-off your pet after 9:30am or if you pick-up your pet later than 5:30pm, a $25 late fee will be charged.

PHOTOGRAPHY POLICY & SOCIAL MEDIA CONSENT *

Owners may photograph their pets in our office at any time, but to protect the privacy of our employees, our staff members may not be photographed.

The Bird & Exotic Clinic of Seattle is pleased to participate in social media platforms such as Facebook, Instagram, Yelp, etc. Through these venues, we share office updates, helpful information, and connect with pet owners around the world. With client’s permission, we occasionally post stories and images of our patients. Examples include congratulations after a difficult recovery, welcoming new patients to our practice, and sharing before and after photos, among others. *

Please date and print your name below to acknowledge that you have read, understood, and accept our policies *

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Clinic Policy & Privacy Practices Form